Key referrer information

GPs should refer all ophthalmic referrals to the Hounslow Referral Facilitation Service. However, Rapid Access and ophthalmic trauma cases should be sent to hospital via the usual Rapid Access and emergency pathways.

The Hounslow Community Ophthalmology Service will triage referrals and direct patients to the most appropriate service for their needs, offering patients a choice of location, date and time for their appointment so the Service is as convenient as possible for all patients.

GPs will be kept informed of their patient’s progress through the pathways and the outcome of their appointments. The Service will also offer a programme of Referrer Education to empower GPs in dealing with ophthalmic conditions.

A dedicated referrer helpline 0203 040 0111 and secure email address: is available 6 days per week should you have any queries about a patient, referral or condition.

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